Privacy Policy
Last Updated: July 9, 2025
Overview
Lumero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("Lumero AI Recommendations") that provides an AI-powered product discovery platform with guided exploration and intelligent product recommendations for Shopify stores.
Information We Collect
1. Store Information
When you install Lumero, we collect:
Shop domain and basic store details
Access tokens for API communication with your Shopify store
App installation and configuration data
Subscription and billing information
2. Product Data
To provide our AI-powered discovery functionality, we process:
Product information (titles, descriptions, images, variants, pricing)
Product metadata and custom fields
Inventory status and availability
Product categories and tags
3. Discovery and Usage Analytics
We collect aggregated, anonymized usage data including:
Discovery queries and interactions with discovery chips
Product discovery patterns and guided exploration paths
App performance metrics and error logs
Feature usage statistics for product improvement
4. Technical Information
For app functionality and security:
IP addresses for rate limiting and security
Session data for authentication
Browser and device information for compatibility
Error logs for troubleshooting
How We Use Your Information
Primary Purposes
Product Discovery: Process your product catalog to enable AI-powered discovery and intelligent recommendations
Service Delivery: Provide discovery functionality, guided exploration chips, and quick-view modals
Usage Tracking: Monitor API requests and feature usage for billing and plan limits
Performance Optimization: Improve discovery accuracy and response times
Secondary Purposes
Analytics: Generate anonymized insights about customer discovery patterns
Support: Troubleshoot issues and provide customer assistance
Compliance: Meet legal obligations and security requirements
Service Improvement: Enhance features and develop new functionality
Data Processing and Storage
We use industry-standard security measures and trusted cloud infrastructure to process and store your data:
Secure Processing: Product information is processed using advanced AI technology to enable intelligent discovery and product matching
No Personal Data: Customer personal information is never included in our AI processing systems
Shopify Integration: All data access follows Shopify's security standards and API guidelines
Data Sharing and Disclosure
We Do NOT Share
Customer personal information (names, emails, addresses)
Individual purchase data or order details
Store-specific analytics with other merchants
Proprietary business information
Limited Sharing
We may share aggregated, anonymized data for:
Industry research and benchmarking (no store identification)
Service providers necessary for app functionality
Legal compliance when required by law
Security Measures
Encryption: All data transmission uses TLS/SSL encryption
Access Controls: Strict authentication and authorization
Data Minimization: We only collect necessary information
Regular Security Audits: Ongoing security assessments
Your Rights and Choices
Access and Control
View your data: Contact us to request information about data we've collected
Update settings: Modify app configuration through the admin interface
Export data: Contact support for data export assistance
Delete data: Contact us to request deletion of your information
Data Retention
Active installations: Data retained while app is installed
Post-uninstall: Shop data deleted within 48 hours (as per Shopify requirements)
Analytics: Anonymized usage data may be retained longer for service improvement
Legal requirements: Some data retained as required by law
Shopify Integration and Compliance
Mandatory Webhooks
We implement all required Shopify privacy webhooks:
Customer Data Requests: Handle customer data export requests
Customer Data Deletion: Process customer data deletion requests
Shop Data Deletion: Remove all shop data upon uninstallation
Cookies and Tracking
Essential Cookies
Authentication: Secure login and session management
App functionality: Necessary for core features
Security: Protection against unauthorized access
Analytics Cookies
Usage tracking: Anonymized app performance data
Feature analytics: Understanding of feature adoption
No third-party tracking: We do not use external analytics platforms
International Data Transfers
Data residency: Data stored in secure, compliant data centers
Transfer safeguards: Appropriate protections for international transfers
Regional compliance: Adherence to local data protection laws
Children's Privacy
Lumero AI Recommendations is intended for business use and not directed at individuals under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will:
Notify merchants of material changes via app notifications
Update the "Last Updated" date at the top of this policy
Contact Information
For privacy-related questions or requests:
Email: privacy@lumero.dev Support: support@lumero.dev Website: https://lumero.dev
Data Protection Officer
For GDPR-related inquiries, email "support@lumero.dev" and include "GDPR" in the subject.
Shopify App Store Compliance
This privacy policy complies with Shopify's App Store requirements and guidelines. For additional information about Shopify's privacy practices, please review the Shopify Privacy Policy.
This privacy policy demonstrates our commitment to transparency and data protection. We continuously review and improve our privacy practices to ensure the highest standards of data security and user trust.
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