# Privacy Policy ## Overview Lumero ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application ("Lumero AI Recommendations") that provides an AI-powered product discovery platform with guided exploration and intelligent product recommendations for Shopify stores. ### Information We Collect #### 1. Store Information When you install Lumero, we collect: * **Shop domain and basic store details** * **Access tokens** for API communication with your Shopify store * **App installation and configuration data** * **Subscription and billing information** #### 2. Product Data To provide our AI-powered discovery functionality, we process: * **Product information** (titles, descriptions, images, variants, pricing) * **Product metadata** and custom fields * **Inventory status** and availability * **Product categories and tags** #### 3. Discovery and Usage Analytics We collect aggregated, anonymized usage data including: * **Discovery queries** and interactions with discovery chips * **Product discovery patterns** and guided exploration paths * **App performance metrics** and error logs * **Feature usage statistics** for product improvement #### 4. Technical Information For app functionality and security: * **IP addresses** for rate limiting and security * **Session data** for authentication * **Browser and device information** for compatibility * **Error logs** for troubleshooting ### How We Use Your Information #### Primary Purposes * **Product Discovery**: Process your product catalog to enable AI-powered discovery and intelligent recommendations * **Service Delivery**: Provide discovery functionality, guided exploration chips, and quick-view modals * **Usage Tracking**: Monitor API requests and feature usage for billing and plan limits * **Performance Optimization**: Improve discovery accuracy and response times #### Secondary Purposes * **Analytics**: Generate anonymized insights about customer discovery patterns * **Support**: Troubleshoot issues and provide customer assistance * **Compliance**: Meet legal obligations and security requirements * **Service Improvement**: Enhance features and develop new functionality ### Data Processing and Storage We use industry-standard security measures and trusted cloud infrastructure to process and store your data: * **Secure Processing**: Product information is processed using advanced AI technology to enable intelligent discovery and product matching * **No Personal Data**: Customer personal information is never included in our AI processing systems * **Shopify Integration**: All data access follows Shopify's security standards and API guidelines ### Data Sharing and Disclosure #### We Do NOT Share * **Customer personal information** (names, emails, addresses) * **Individual purchase data** or order details * **Store-specific analytics** with other merchants * **Proprietary business information** #### Limited Sharing We may share aggregated, anonymized data for: * **Industry research** and benchmarking (no store identification) * **Service providers** necessary for app functionality * **Legal compliance** when required by law #### Security Measures * **Encryption**: All data transmission uses TLS/SSL encryption * **Access Controls**: Strict authentication and authorization * **Data Minimization**: We only collect necessary information * **Regular Security Audits**: Ongoing security assessments ### Your Rights and Choices #### Access and Control * **View your data**: Contact us to request information about data we've collected * **Update settings**: Modify app configuration through the admin interface * **Export data**: Contact support for data export assistance * **Delete data**: Contact us to request deletion of your information #### Data Retention * **Active installations**: Data retained while app is installed * **Post-uninstall**: Shop data deleted within 48 hours (as per Shopify requirements) * **Analytics**: Anonymized usage data may be retained longer for service improvement * **Legal requirements**: Some data retained as required by law ### Shopify Integration and Compliance #### Mandatory Webhooks We implement all required Shopify privacy webhooks: * **Customer Data Requests**: Handle customer data export requests * **Customer Data Deletion**: Process customer data deletion requests * **Shop Data Deletion**: Remove all shop data upon uninstallation ### Cookies and Tracking #### Essential Cookies * **Authentication**: Secure login and session management * **App functionality**: Necessary for core features * **Security**: Protection against unauthorized access #### Analytics Cookies * **Usage tracking**: Anonymized app performance data * **Feature analytics**: Understanding of feature adoption * **No third-party tracking**: We do not use external analytics platforms ### International Data Transfers * **Data residency**: Data stored in secure, compliant data centers * **Transfer safeguards**: Appropriate protections for international transfers * **Regional compliance**: Adherence to local data protection laws ### Children's Privacy Lumero AI Recommendations is intended for business use and not directed at individuals under 13. We do not knowingly collect personal information from children under 13. ### Changes to This Policy We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will: * **Notify merchants** of material changes via app notifications * **Update the "Last Updated" date** at the top of this policy ### Contact Information For privacy-related questions or requests: **Email**: \ **Support**: \ **Website**: #### Data Protection Officer For GDPR-related inquiries, email "" and include "GDPR" in the subject. ### Shopify App Store Compliance This privacy policy complies with Shopify's App Store requirements and guidelines. For additional information about Shopify's privacy practices, please review the [Shopify Privacy Policy](https://www.shopify.com/legal/privacy). *** **This privacy policy demonstrates our commitment to transparency and data protection. We continuously review and improve our privacy practices to ensure the highest standards of data security and user trust.** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://lumero.gitbook.io/docs/legal/privacy-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.