> For the complete documentation index, see [llms.txt](https://lumero.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://lumero.gitbook.io/docs/support/getting-support.md).

# Getting Support

### Contact Us

**Email Support**: <support@lumero.dev>

Our team typically responds within 24 hours during business days. For faster resolution, please include:

* Your Shopify store URL
* A brief description of the issue
* Any error messages you're seeing

### Self-Help Resources

Before reaching out, check if these resources can help:

* **Troubleshooting Guide** - Common issues and solutions
* **Installation Guide** - Step-by-step setup instructions
* **Configuration** - Customizing your discovery experience

### Feature Requests

Have an idea for improving Lumero? We'd love to hear it! Send your suggestions to <support@lumero.dev> with "Feature Request" in the subject line.

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*Need immediate help? Check our troubleshooting guide first, then don't hesitate to reach out via email.*