# Getting Support ### Contact Us **Email Support**: Our team typically responds within 24 hours during business days. For faster resolution, please include: * Your Shopify store URL * A brief description of the issue * Any error messages you're seeing ### Self-Help Resources Before reaching out, check if these resources can help: * **Troubleshooting Guide** - Common issues and solutions * **Installation Guide** - Step-by-step setup instructions * **Configuration** - Customizing your discovery experience ### Feature Requests Have an idea for improving Lumero? We'd love to hear it! Send your suggestions to with "Feature Request" in the subject line. *** *Need immediate help? Check our troubleshooting guide first, then don't hesitate to reach out via email.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://lumero.gitbook.io/docs/support/getting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.